Return Policy

At Wynterz, we believe in the quality and craftsmanship of our heated apparel and accessories. We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t go as planned. That’s why we’ve created a straightforward and customer-friendly returns and refunds policy to ensure your experience with us is as warm and comforting as our heated jackets and scarves.

If for any reason you are not entirely satisfied with your Wynterz purchase, you may return it within 30 days of the delivery date. We accept returns for items that are unused, in their original packaging, and accompanied by a receipt or proof of purchase. We want you to experience the joy of our heated products, and if they don’t meet your expectations, we’re here to help.

To initiate a return, simply reach out to our customer service team. We are dedicated to making the process as seamless as possible. Our friendly representatives will guide you through the steps, ensuring you feel supported every step of the way. Once we receive your returned item, we will process your refund promptly. Please allow a few business days for the transaction to reflect in your account.

Exchanges are also an option! If you’d like to swap your heated jacket for a different size or color, we’re happy to accommodate your request. Just let us know, and we’ll make the exchange process smooth and hassle-free.

At Wynterz, we stand behind our products. If you receive a defective item, please contact us immediately. We will replace it at no additional cost to you, ensuring you can enjoy the warmth and comfort our heated apparel provides without any worries.

We understand that shopping online can sometimes feel uncertain, but our commitment to quality and customer satisfaction is unwavering. Your happiness is our priority, and we want you to feel confident in your purchase. With Wynterz, you’re not just buying heated clothing; you’re investing in comfort, style, and a brand that cares.

Thank you for choosing Wynterz. We’re excited to keep you warm and stylish, no matter the weather!