Shipping Policy
At Wynterz, we prioritize the efficient and reliable delivery of our eco-friendly home goods and stylish accessories. As a USA-based brand, we are committed to providing our customers with a seamless shipping experience. This document outlines our shipping policy to ensure clarity and transparency regarding our processes.
Shipping Locations: Wynterz ships products exclusively within the United States. We do not currently offer international shipping. Our goal is to ensure that all orders are delivered promptly and securely to our customers across the country.
Processing Time: All orders are processed within 1 to 3 business days. This timeframe allows us to ensure that each product meets our quality standards before it is shipped. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods: We utilize a variety of shipping carriers to deliver our products, including USPS, UPS, and FedEx. The shipping method selected at checkout will determine the delivery speed and cost associated with your order. Standard shipping typically takes 3 to 7 business days, while expedited options may be available for faster delivery.
Shipping Costs: Shipping costs are calculated at checkout based on the weight of the items and the destination. We strive to keep our shipping rates competitive while ensuring that your products arrive safely. Occasionally, we may offer promotional shipping rates or free shipping on qualifying orders, which will be clearly communicated on our website.
Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the status of your shipment in real-time. We encourage customers to utilize this feature to stay informed about their order's progress.
Delivery Issues: In the event that your order does not arrive within the expected timeframe, we recommend checking the tracking information provided. If there are any discrepancies or issues with delivery, please contact our customer service team for assistance. We will work diligently to resolve any problems that may arise.
Returns and Exchanges: While this policy focuses on shipping, it is important to note that Wynterz is committed to customer satisfaction. If you are not completely satisfied with your purchase, please refer to our returns and exchanges policy for further information on how to proceed.
By choosing Wynterz, you can expect a commitment to quality and sustainability in every aspect of our business, including our shipping practices. We appreciate your support and look forward to delivering our unique products to your doorstep.